Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes. All orders are shipped in plain, unbranded packaging with no product names, logos, or cannabis references. Your privacy is always our priority.
No. We use generic labels with no mention of MoonBar, cannabis, or related terms. Even your delivery person won’t know what’s inside.
Never. We don’t include any paperwork in your shipment. Invoices and order confirmations are sent directly to your email for added discretion.
No. We cover all customs fees and import duties for eligible countries. What you see at checkout is what you pay — nothing more.
If your order arrives damaged, incorrect, or doesn’t meet expectations, we offer a hassle-free return or refund. Just contact us within 7 days.
We ship to all 50 U.S. states, every European country, Canada, Australia, and select Asian regions.
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